Refund policy
Return & Refund Policy
At MT Store, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, or incorrect product, you may request a return or exchange.
Return Eligibility
- Return request within 7 days of receiving the order.
- Product must be unused, unworn, and in its original packaging.
- Product must not be damaged due to customer use.
- For watches and wallets, all original tags, packaging, and accessories must be included.
- Period Pants: Due to hygiene reasons, opened, worn, or used period pants cannot be returned or exchanged.
Damaged or Wrong Product
If you receive a damaged or incorrect item, contact us within 48 hours of delivery with clear photos/videos of the product and packaging. We will review your request and provide a suitable solution.
Refunds
Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
If approved, the refund will be processed through the available payment method. Processing time may vary depending on the payment provider.
Exchange
We may offer an exchange for eligible products if the item is defective, damaged, or incorrect. Exchanges are subject to product availability.
Return Shipping
If the return is due to receiving a damaged, defective, or wrong product, MT Store may cover the return shipping cost. For returns due to personal preference or change of mind, return shipping may be the customer's responsibility.
Order Cancellation
Orders can only be cancelled before they are dispatched. Once an order has been shipped, cancellation may not be possible.
Contact Us
For return or refund requests, please contact MT Store Customer Support with your order number and relevant photos/videos.
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